Configure and manage system-wide NBX Voice Messaging, Auto Attendants, and VPIM settings.

Group List
System group lists are lists of NBX system users that all users on the system can see and use to send, or append and forward, a voice mail message. There are 99 System group lists which the administrator alone creates and manages. The NBX system identifies System group lists using a two-digit numbering scheme (01 – 99). The administrator can:

• Add System group lists
• Modify System group lists
• Remove System group lists
• List the members of a System group list
• Print a hardcopy of a System group list
• Record a WAV file of the System group name for identification purposes

These tasks are documented in NBX NetSet Administrator Online Help.

The NBX system provides a default System group list that includes all users on the system, and reserves Group ID of 0 for this group. You can later exclude extensions such as conference phones, greeting-only mailboxes, and collective mailboxes such as ACD, hunt group, or route point mailboxes from this default list. Any System group list can include or omit extensions from its list.

NBX Voice Mail
You use the NBX Voice Mail tab on the NBX Messaging screen to configure system-wide settings for users’ voice mailboxes. When you add new users to the system, the system creates a mailbox for each user. Users must record a name announcement, a personal greeting, and create a password before they can retrieve their messages. The system also creates mailboxes for extensions that are not associated with a particular telephone, such as hunt group extension or a TAPI route point extension.

Auto Attendant
The NBX Messaging system includes an Auto Attendant that answers incoming calls. The Auto Attendant includes a series of recorded messages (prompts) describing actions that a caller can take to access individual services. You can customize the menu structure and record or import your own prompts to fit the system to your business needs.

Voice Profile for Internet Mail
Voice Profile for Internet Mail (VPIM) is an optional feature of the NBX system. You must enter a license key through the NBX NetSet utility before you can configure and use VPIM. The NBX system transmits VPIM voice mail messages by attaching them to e-mail messages. The system then uses SMTP (Simple Mail Transfer Protocol) or ESMTP (Extended Simple Mail Transfer Protocol) to send the e-mail message and its VPIM attachment. Using VPIM, users on an NBX system can send voice mail to a user on any voice mail system that is VPIM-compliant.

For more information on 3Com NBX Products, please visit www.inpath.com