TAPI
Telephony Applications Programming Interface - A Microsoft Windows standard interface for integration between telephone systems and Windows-based software. A typical example is integrating Caller ID with a database on your computer that contains detailed information about potential callers. When your telephone rings, a window pops up on your computer with information about the caller.

Tab-To-It
Tab To It is a window that shows all the tabs for the entire system. Click on a tab in the Tab to It window to go directly to that tab’s interface. The Tab To It icon also appears on most dialog boxes throughout the NBX NetSet utility.

ACD Configuration
Automatic Call Distribution. A feature that distributes calls to agents and queues the calls that have not been answered before a pre-determined time period expires. The ACD also manages recorded announcements to callers, manages individual ACD agents and groups of agents, and provides database reports on both calls and agents. Configure and manage the Automatic Call Distribution settings for ACD Group characteristics, Automated announcements, Agent membership, Statistics about ACD operations.

Help
This Help system is intended for installation technicians and the NBX system administrator. More information on the NBX system can be found in the NBX Installation Guide and the NBX Administrator's Guide.

For more information on 3Com NBX Products, please visit www.inpath.com