Configure
and manage Users, Call Pickup Groups, TAPI Route Points, Hunt Groups,
Class of Service (CoS) Settings for users.
Users
You use the User Configuration tab in the NBX NetSet utility
to add users and phantom mailboxes to the NBX system and remove them.
You can also modify and maintain user profiles and parameters.
Mailboxes A phantom
mailbox is an extension that has no associated physical telephone. A caller
can dial directly into a phantom mailbox and leave a message. The person
assigned to a phantom mailbox can create and send a message from within
the voice mail system and the Auto Attendant can route callers to a phantom
mailbox.
Call
Pickup
Call Pickup allows any user who hears a telephone ringing to
answer the call on her or his own telephone. To enable this feature, you
add telephone extensions to Call Pickup Groups.
TAPI
Route Points
A TAPI Route Point is a virtual device within the NBX
system where calls are held pending action by an external TAPI application.
Route points are typically used by call center applications to redirect
calls. A redirected call is one that is sent from its original destination
(the route point) without being answered, to a new location specified
in the external application.
Hunt
Group
A hunt group is a set of users that
can be accessed by dialing a single extension. A call routed to the hunt
group extension can reach any member of the group who is currently logged
into the group. A static hunt group is one in which all members are permanently
logged in (locked). A dynamic hunt group is one where users can be logged
in and out of the group by you, the administrator, or you can allow them
to log into or out of the group themselves, using the hunt group password
you create.
Class
of Service (CoS)
Class of Service (CoS) is a set
of calling permissions that you assign to users. Most permissions are
subject to the Business Hours parameters: Open, Lunch, and Other. For
example, you can create a class that allows toll calls during normal business
hours, but denies them at other times.
Page
Zones
The Page Zone feature allows you
to provision a subset of devices within the system as members of a zone.
Users then have the ability to page members of that group only, rather
than having to page all devices on the system. NBX System Software supports
up to nine page zones per system.
Account
Codes
Account codes are additional numbers that users dial in order
to associate calls with specific functions, sources, or destinations.
For example, call center operations often employ account codes because
calls made by Automatic Call Distribution (ACD) agents can be associated
with their relevant accounts for tracking purposes. Users enter an account
code while placing a call or during a call.
For
more information on 3Com NBX Products, please visit www.inpath.com
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